Shipping policy

Shipping

• Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.

• If you need any assistance with your order, please contact us immediately at garage2home@gmail.com. We will not be able to make changes to your order after it has shipped.

• Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will send an invoice for shipping and request a corrected address to re-ship your order to.

How Long Does It Take to Process an Order?

• Please allow 2-7 days for your order to be processed for shipping, unless otherwise noted in the description of the product. (Excluding weekends and holidays) We make every effort to fulfill orders as quickly as possible. Understand we are humans, working with human hands, and human brains. We aren't perfect. You will receive another notification when your order has shipped.

What about Shipping?

• Shipping times depend on your location. If you live down the street from us in Wisconsin, you will get it faster than if you live in Hawaii. 

NOTE: We are not responsible for shipping carrier delays.

Refund policy

This policy is for all returns, exchanges or refunds pertaining to Garage To Home and all affiliated parties.

• To receive a full refund, items must be returned within 30 days of return shipment. 

• All damaged or missing items must be reported to garage2home@gmail.com within 3 days of package delivery date or items cannot be returned and missing items will not be replaced.

• Approved returns are subject to a 50% restocking fee. No processed orders will be 100% refunded as we pay for shipping costs and our team members who fulfill your packages. If your order has not yet been fulfilled and shipped, a full refund may be provided.

• Once we receive your item, we will notify you via email that we have received your package. We will also send you an email if a refund is in order. Please allow for 3-5 business days for your refund to process. Your refund will automatically be applied to the original credit card or method of payment. For late or missing refunds: Please first check your bank account then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you have done all of this and still have not received your refund, please contact us at garage2home@gmail.com

• Sale Items: All sale items are final sale and are not able to be refunded. 

• Exchanges: We only replace damaged or defective items. If you would like a different size than ordered, return shipping is the responsibility of the customer.

• For items returned by the mail carrier: If an incorrect address was entered by the customer, email garage2home@gmail.com immediately. If a package is sent with an incorrect address entered by the customer, we will email you, per our discretion we may issue a refund minus 50% restocking fee or the customer may pay the shipping fees to resend the package. 

• Please send all returns, refunds, or exchanges to the address below:

GarageToHome

W4464 Risseeuw Road

Cedar Grove, WI 53013

Please include the following with your return, refund, or exchange

• Name on the original order

• What size you would like to exchange for or if you would like a refund

• The address you would like your exchange sent to

It is the customers responsibility to follow proper procedures. Items sent without documentation will be placed on a shelf for 30 days. After that time, we will discard these items. For items returned to us by the mail carrier, if the customer does not respond to our method of contact within 5 business days, a refund will be issued with a 50% deduction for a restocking fee. 

If you are shipping a return over $50, we recommend using a trackable shipping service or purchasing shipping insurance as we cannot guarantee we will receive your returned item. The customer is responsible for the return shipping costs. Shipping costs are non-refundable and will be deducted from your refund. 

All sales are final on marked down merchandise and are not eligible for returns, exchanges, or refunds. Sale items, promotional items, and clearance items are not eligible for returns or exchanges. This includes items ordered during giveaway promotions.

We reserve the right to refuse a refund if the items have any sign of wear, alteration, misuse, or damage. This includes items appearing worn, scratched, stained, smelling of fragrances or odors, or with animal hair.